FAQ
JATEN Frequently Asked Questions
Find answers about JATEN measurement, inspection, dispensing and material testing equipment, including model selection, ordering, delivery, operation, maintenance and technical support.
General Sales & Support
Q1.Are you a trading company or a manufacturer?
JATEN is a manufacturer established in 2005, specializing in precision measurement, inspection, dispensing and material testing equipment. We support customers with product selection, technical communication and customized solution recommendations.
Q2.How can I choose the right machine if I am not familiar with the equipment?
Please share your workpiece drawing, dimensions, material, required accuracy, inspection features, application and expected inspection or production volume. Our team will recommend suitable models and provide catalogues, specifications, videos or other technical information for evaluation.
Q3.What is the order process?
Our order process typically includes inquiry, requirement review, quotation, technical confirmation, order confirmation, production, pre-shipment inspection, full payment, delivery and after-sales support.
For international orders, full payment is required before shipment. Delivery will be arranged after payment has been received.
Q4.Can we visit your factory?
Yes. We welcome customers and partners to visit our factory by appointment. Please contact us in advance so that we can arrange a suitable visit, product demonstration or technical discussion.
Q5.What is the delivery time and shipping port?
Delivery time depends on the model, configuration, order quantity and material availability. Standard configurations may be available sooner, while customized equipment may require additional production time. Please confirm the exact lead time with our sales team during quotation. Shipments are typically arranged from Shenzhen, China.
Q6.How are machines packed for international shipment?
JATEN uses protective export packaging to help protect equipment during transportation. Depending on the machine type and shipping method, suitable wooden cases, internal protection and secure fastening are used before shipment.
Q7.Do you provide installation and training support?
We provide English operating instructions, technical documents and demonstration videos. Remote technical support is available for many applications. On-site installation and training may also be arranged based on location, scheduling and project requirements. Additional travel-related costs may apply.
Q8.Do you provide OEM or customized solutions?
JATEN can evaluate OEM, customized configurations and application-specific solutions according to your product requirements, inspection tasks and production process. Please contact us with your drawing, specifications or application details.
Q9.Can JATEN provide free sample inspection or testing?
Yes. JATEN can provide free preliminary sample inspection or testing for suitable applications. Customers are welcome to send samples to us for evaluation. Please contact our team before shipping so that we can confirm the sample requirements, test scope, shipping details and evaluation process.
Product Selection & Applications
Q10.How do I choose between a Profile Projector and a Video Measuring Machine?
A profile projector is suitable for fast 2D contour inspection, profile comparison, angle measurement and checking stamped, machined or molded parts. A video measuring machine is more suitable for image-based measurement, automated inspection and more complex 2D or 3D measurement tasks.
Q11.What information is needed to select a Video Measuring Machine?
Please provide the workpiece size, measuring features, required accuracy, tolerance, material and expected inspection volume. Part drawings and sample photos are especially helpful for model recommendation.
Q12.When should I choose a Coordinate Measuring Machine (CMM)?
A CMM is suitable for dimensional and geometric inspection of precision parts that require accurate coordinate measurement, including complex features, larger workpieces and 3D inspection tasks. The suitable CMM configuration depends on part size, tolerance, measuring range and application requirements.
Q13.How do I select a Glue Dispensing Machine?
The suitable glue dispensing machine depends on the dispensing material, viscosity, dot or line pattern, workpiece size, dispensing accuracy, production volume and automation requirements. Please provide sample photos, process details or dispensing requirements for recommendation.
Q14.Can JATEN provide glue dispensing accessories?
JATEN provides compatible glue dispensing accessories for different dispensing processes. Available options may include dispensing needles, mixing tubes, dispensing valves, cartridges and related components. Please confirm compatibility with your material and machine model before ordering.
Q15.How do I choose a Tensile Tester?
Tensile tester selection depends on the material type, maximum test force, specimen size, testing standard, required grips and test functions. Please provide your sample material, expected force range and applicable testing standard for a suitable recommendation.
Q16.How do I choose a Hardness Tester?
Hardness tester selection depends on the material, hardness scale, sample size, surface condition and testing standard. JATEN can help recommend a suitable tester for Rockwell, Vickers, Brinell or other required testing methods, subject to the application requirements.
Q17.Which microscope is suitable for industrial inspection?
The suitable microscope depends on the required magnification, sample size, lighting method, inspection purpose and whether image capture or measurement is needed. Stereo, video and metallurgical microscopes are commonly used for different industrial inspection tasks.
Need Help Choosing a Model?
Share your drawing, sample photos and application requirements with JATEN for a suitable equipment recommendation.
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